Refund policy

At Twyntee, the goal is simple: it should feel right when it arrives.

If something’s off, we’ll make it right.

What we’ll fix:

• Incorrect item received

• Damaged or defective product

If there’s an issue with your order, please contact us within 30 days of purchase.

How to request a refund:

Email us at support@twyntee.com with:

• Your order number

• A short note explaining the issue

We’ll take it from there.

A few things to note:

This policy may change over time. If you need the latest version, feel free to reach out.

For long-term wear and comfort, we recommend following the Care Guide listed on each product page.